Shipping Policy

Shipping Policies

Overview

Thank you for shopping with us! We are dedicated to providing you with the best possible service and ensuring that your order arrives safely and promptly. Please review our shipping policies below for detailed information on order processing, shipping options, and our return policy for handmade items.

Processing Time

  • Order Processing: All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • Order Confirmation: After placing your order, you will receive a confirmation email. Once your order has shipped, we will send you an email with tracking information.

Shipping Options and Rates

We offer a range of shipping options to meet your needs:

  1. Standard Shipping:

    • Delivery Time: 5-7 business days
    • Rate: Calculated at checkout based on your location and order weight

  2. Expedited Shipping:

    • Delivery Time: 2-3 business days
    • Rate: Calculated at checkout based on your location and order weight

  3. Express Shipping:

    • Delivery Time: 1-2 business days
    • Rate: Calculated at checkout based on your location and order weight

Free Shipping

  • Eligibility: We offer free standard shipping on orders over $70 within the continental United States.
  • Exclusions: Free shipping does not apply to expedited or express shipping options.

Delivery Times

  • Estimated Delivery: Delivery times are estimates and may vary based on your location, weather conditions, and other factors. We strive to meet our delivery estimates but cannot guarantee specific delivery dates.
  • Tracking: Once your order has shipped, you will receive a tracking number to monitor the status of your shipment. You can track your order through our website or the carrier’s website.

Shipping Restrictions

  • International Shipping: At this time, we only ship within the continental United States. We do not ship to PO Boxes, military addresses, or international addresses.
  • Shipping to Alaska and Hawaii: Additional shipping fees and longer delivery times may apply.

Address Accuracy

Please ensure that your shipping address is accurate at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. If you need to update your address, please contact us as soon as possible.

No Returns Policy for Handmade Items

  • Handmade Items: As all our products are handmade, each item is unique and made with great care. Due to the nature of our handmade items, we do not accept returns or exchanges. All sales are final.
  • Defective Items: If you receive a defective or damaged item, please contact us within 7 days of receipt with photos of the issue. We will work with you to resolve the problem, which may include providing a replacement or a refund if the item is deemed defective.

Lost or Damaged Orders

  • Lost Packages: If your package has not arrived within the estimated delivery time, please contact us for assistance in locating your order.
  • Damaged Items: If your order arrives damaged, please contact us within 7 days of receipt with photos of the damaged item and packaging. We will assist in resolving the issue and provide a replacement or refund if necessary.

Contact Us

If you have any questions or concerns about our shipping policies, please reach out to our customer service team:

  • Email: SipandFetch@yahoo.com
  • Phone: 1-800-123-4567
  • Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)

Thank you for choosing Sip and Fetch. We appreciate your understanding and support, and we are committed to ensuring your satisfaction with every purchase.